IT Support

One of the primary functions of the STRAC IT staff is maintaining and administering the WebEOC instance utilized across the 22 counties of Trauma Service Area P (TSA-P).  WebEOC is a web-enabled emergency management platform used to share critical information amongst Emergency Managers, Responders, Health Care Providers, and other involved parties during an incident.  

Because of the criticality of WebEOC, the STRAC IT staff has designed an architecture that provides a highly available system that is resistant to downtime or outages.  The IT staff is continuously customizing and improving WebEOC, to maximize its effectiveness.  The team also works with users to resolve any problems they may encounter.

 The Support team also manages the technology infrastructure necessary for STRAC's daily operations, including servers, desktops, and laptop systems, as well as unique components such as video teleconferencing servers and other peripheral devices.   The Support team also manages several email lists used by STRAC to provide member organizations and affiliates with important information in a timely manner, and to facilitate discussion among those individuals. 

To request assistance from STRAC IT Support, please visit the STRAC Helpdesk at http://helpdesk.strac.org/